We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.
To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact Michael Bradley as soon as you can in order that we can rectify any problems as soon as possible. The best option is email us at info@vanmanexeter.co.uk or call us on 01392 956 002 or write to us at Van Man Removals and Storage Ltd, 8 Lowman Units, Tiverton, Devon, EX16 6SR and we aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership.
We can also arrange mediation via our Buy with Confidence membership and this offers a local solution via Devon County Council’s Trading standard service.
